Where to Call or Write

For hours & locations of Stanford labs:
Call Stanford Clinical Laboratory
at 1-877-717-3733 or check this website.

If you receive a Bill for covered benefits
from a lab or other health provider,
mail it immediately to:

SCCIPA
PO Box 5860, San Mateo, CA 94402-5860
ATTN: Member Claims

To see a Specialist:
Call your SCCIPA Primary Care Physician to arrange a Referral.

To Check the Status of a Referral:
Call SCCIPA Member Services at 1-800-977-7332 or ask your PCP or Specialist to verify the status of your Referral using the SCCIPA Internet System.

For Medical Advice during office hours:
Call your SCCIPA Primary Care Physician.

For Medical Advice after office hours & weekends:

• Call OnCall Advice toll-free at 1-800-4SCCIPA
• Call your physician directly or
• Visit a SCCIPA Urgent Care Center

For Emergencies requiring immediate attention:

• Call 911 or go to the nearest hospital Emergency room.
• Notify your Primary Care Physician of any Emergency room visit or hospitalization within 24 hours or as soon as possible.

To Select a new Primary Care Physician:

• Use the Find A Doctor link on the SCCIPA website to find out about SCCIPA physicians and
• Call your Health Plan directly to make the change.

For Information about your ID Card or Benefits:
Call your Health Plan.

For Information about Medicare Advantage plans through Health Net Seniority Plus & Secure Horizons:

• Call 1-877-SCCIPAMD (1-877-722-4726)
• Call the health plan directly:
  Health Net Seniority Plus 1-800-935-6565
  Secure Horizons 1-800-683-6988